Terms & Conditions

5. Payment

5.1. For payment by credit/debit card, we only accept recognized credit/debit cards as indicated on our web site FAQs.

5.2. Credit terms may be applied for and may be granted at the discretion of Bradleys Master Locksmiths Ltd.

5.3. For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about the Principal Directors with a Credit Reference Agency.

5.4. If credit is granted, credit terms will be strictly net on receipt of invoice.

5.5. If Credit terms are not granted by Bradleys Master Locksmiths Ltd, all orders placed will be on a payment-with-order basis.

5.6. If the Customer fails to pay invoices within the period of Credit set, Bradleys Master Locksmiths Ltd reserves the right to hold shipment of any further orders until payment has been received.

5.7. If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with Bradleys Master Locksmiths Ltd, after 7 days Notice, Bradleys Master Locksmiths Ltd shall be entitled to interest on the amount due at Natwest Bank's base rate plus 5%, per calendar month.

5.8. Interest will be calculated from the due date, and Bradleys Master Locksmiths Ltd is entitled to recover all extra expenses incurred including legal fees and cost of collection.

5.9. Extended credit terms may be available on receipt of written application.

6. Delivery

6.1. Bradleys Master Locksmiths Ltd shall deliver your order via our chosen carrier. All prices quoted on our Web site include our Free Standard Delivery Service.

6.2. The Free Standard Delivery Service is available Monday to Friday during office hours, delivering to your building entrance on lightweight items and to a ground floor location or an upper floor location with access via a lift on heavy items. A delivery charge may be incurred on certain orders where the delivery route includes stairs.

6.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.

6.4. Expected delivery dates may be given for an order and are given as a guide only. Bradleys Master Locksmiths Ltd cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.

6.5. Free delivery is only available to UK mainland addresses. Additional services are available to Extremities, UK Offshore and International addresses at an additional cost.

6.6. A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition. Any damage caused in transit must be reported within 24 hours of delivery to our customer services team and by telephone only on 01670 355944. Failure to report damage in transit after this period will result in any claim being void.

6.7. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.

An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.

7. Installation

7.1. Items sold by Bradleys Master Locksmiths Ltd may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.

7.2. In all cases it is the buyer's responsibility to ensure that floor loading restrictions are adhered to. Bradleys Master Locksmiths Ltd will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.

7.3. Bradleys Master Locksmiths Ltd offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. Bradleys Master Locksmiths Ltd will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.

7.4. If you choose to use our installation service the delivery route and installation location must be free of obstructions, allowing easy access for our engineer. If a wall installation is required you must remove skirting boards and any other obstructions prior to installation. Failure to adhere to these instructions may result in an aborted installation.

7.5. In the event of an aborted installation the installation charge will NOT be refunded.

8. Returns Policy

8.1. Purchases may be returned to the company for a refund in the following manner:

8.2. Before returning any item, the buyer must contact Bradleys Master Locksmiths Ltd and obtain a Customer Return Authorization (CRA) number within fourteen (14) days of the delivery date.

8.3. No returns will be accepted without a CRA number.

8.4. Goods shall be returned to Bradleys Master Locksmiths Ltd or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.

8.5. In order to receive a refund, your purchase must be returned in "as-new" condition, with original packaging and with all manuals and accessories.

8.6. You will receive a refund excluding the original delivery charge.

8.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.

8.8. Exclusions to the Returns Policy: "made to order" items which include keyed alike locks, cut keys and lockers are not covered by our Returns Policy. We are unable to provide any return period on "made to order" items.

8.9. Exclusions to the Returns Policy: "bespoke" items which include products that have been specifically modified from standard specification are not covered by our Returns Policy. We are unable to provide any return period on "bespoke" items.

9. Service, Support and Complaints

9.1. Bradleys Master Locksmiths Ltd provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.

9.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.

10. Disclaimers and Limitations on Bradleys Master Locksmiths Ltd

10.1. WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, Bradleys Master Locksmiths Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

10.2. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM Bradleys Master Locksmiths Ltd AND RELATED SERVICES, WHICH ARE PROVIDED BY The Bradleys Master Locksmiths Ltd, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST Bradleys Master Locksmiths Ltd, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.

11. External Sites

11.1. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Bradleys Master Locksmiths Ltd are not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.

12. Copyright

12.1. This site (www.safeking.co.uk) is owned and operated by Bradleys Master Locksmiths Ltd t/a Widescope Design, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Bradleys Master Locksmiths Ltd or its licensors.

12.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Bradleys Master Locksmiths Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Bradleys Master Locksmiths Ltd is strictly prohibited.

13. Jurisdictions and Venue

13.1. You agree that, any dispute between our parties will be, governed by the laws of England , without regard to its conflict of law principles.

13.2. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Bradleys Master Locksmiths Ltd web-site shall be an appropriate court located in England.

14. Privacy Policy

14.1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

14.2. This privacy statement covers the Web site www.safeking.co.uk because this Web site wants to disclose its information practices and demonstrate its commitment to your privacy.

If you have questions or concerns regarding this statement please contact us.

14.3. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form with our payment gateway provider. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.  When entering your financail information this is done externally to this site via the WorldPay gateway and Bradleys Master Locksmiths Ltd handle no transaction on this site nor do we store any details relating to your card.

Your contact information we use for billing purposes and to fulfil your orders. If we have trouble processing an order, or arranging a delivery we will use this information to contact you.

At the time of ordering you may also subscribe to our email newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe and the option not to receive our newsletter. Please see the point 14.4. below regarding opting-out of promotional communications.

14.4. We will not email you in the future unless you have given us your consent and we will provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. Additionally you may contact us by phone on 01670 355944 or by post at SafeKing.co.uk c/o Bradleys Master Locksmiths Ltd, 1 King Street, Blyth Northumberland, NE24 1LY to opt-out.

14.5. We use outside shipping companies to fulfil orders, and a credit card processing company (WorldPay) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Due to the size and weight of the products we supply certain items may be dispatched directly from the manufacturer warehouse. In these instances we will provide the manufacturer with your shipping and contact details to allow delivery. Manufacturers do not retain, share, store or use personally identifiable information for any other purposes.

14.6. We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.

14.7. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

14.8. We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is a small text file stored on a user's computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.

Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.

If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.

You can remove persistent cookies by following directions provided in your Internet browser's "help" file or by using the Microsoft Help & Support page: How to delete cookies.

If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 01772 730 320.

14.9. This privacy statement covers the use of cookies by Bradleys Master Locksmiths Ltd t/a Widescope Design via the website www.safeking.co.uk only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

14.10. To ensure your security we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. By using Secure Socket Layer technology or SSL as it is more commonly known all data entered on our online order form such as address or credit card number is encrypted and transferred securely. Furthermore our payment gateway is provided exetrnally by Worldpay providing additional security for transactions.

However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions regarding security on our Web site please email customer services.

14.11. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

14.12. If you have any questions regarding our privacy policy or if your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by email customer services or by contacting us by telephone on 01670 355944 or postal mail at the contact information listed below:

16. Your Statutory Rights

16.1. Your Statutory Rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.